As you consider how to best use VoIP on your network, there are five important concepts you should keep in mind, according to Jon Arnold, who operates J. Arnold & Associates, a Toronto, Ontario-based VoIP analyst firm.
1. The VoIP-enabled network includes voice and data
"With VoIP, you have to get away from the idea that voice is one thing and data is another," Arnold says. "With VoIP, voice is just another application. The concept of a converged network is a complex beast."
While it might be acceptable to take down a corporate network for maintenance or upgrades, this typically isn't acceptable when voice is included. Voice conversations by their very nature need to be real time. Even a relatively small amount is generally considered to be unacceptable, let alone any full-scale outage of voice communications.
"Voice is real time, data is not," Arnold says.
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